Stay informed

Plan to stay informed during a crisis event

Preparing to receive information during a crisis event will help reduce the uncertainty of your situation and any unnecessary stress.

When preparing your emergency management plan, it’s important to consider how you will receive reliable and up-to-date information from emergency services agencies, and in many cases, the regional Tourism Crisis Management Group.

To do: Informed by your risk assessment ensure that you:

  • download the related apps
  • bookmark the relevant websites
  • save the relevant information numbers into your mobile phone

For information on how to communicate with your clients in a crisis, see the Communicating in a crisis page

Official emergency information


The VicEmergency website External link provides the Victorian community with one, centralised location for emergency warnings and information.

It provides information and warnings for fires, storms, floods, earthquakes, tsunamis, water safety, shark sightings, traffic hazards and more.  Visitors can also access planning, preparedness and recovery information related to emergencies.

The VicEmergency website is consistent with the new VicEmergency app and allows users to set-up and edit up to 20 tailored watch zones that are unique to individual needs.

In addition to information about how to prepare for and respond to emergencies, VicEmergency now includes advice to assit communities to recover from the impacts of emergencies.

 People can now access the site from any device, screen size or connection speed.

Communicating in a crisis

For help with English, people can call the Translating and Interpreting Service on free call number 131 450 and ask them to telephone the VicEmergency Hotline.

Visitor Information Centres

In many cases, emergency service agencies also send updates to Visitor Information Centres in Victoria so information can be passed on to visitors and tourism businesses.

The Tourism Response and Recovery Process

To receive the latest information about the crisis response and recovery process for the tourism industry, make sure you are listed with the nearest accredited Visitor Information Centre and the database of your regional and local tourism associations.

If you are a member of these organisations, you will automatically be on their contact databases.

Summary of emergency contact details

Following is a list of key types of emergencies and information sources for Victoria:

Warning/AlertWebsitePhoneSocial mediaApps
Severe Weather Warning External link (03) 9669 4000 Not used to post forecasts/warnings  
Health alerts External link 1300 651 160 External link
@vicgovhealth External link
Park closures External link 13 19 63 External link
@parksvictoria External link
Road closures and traffic alerts External link 13 11 70 External link
@VicRoads External link
Public transport disruptions External link 1800 800 007 External link
@vline External link
@yarratrams External link
@metrotrains External link
Vline My Line
Bushfire emergency warnings & Advice External link 1800 240 667 External link
@CFA_Updates External link
Total fire ban days External link 1800 240 667 External link
@CFA_Updates External link
Code Red days External link 1800 240 667 External link
@CFA_Updates External link
Planned burns External link 1800 240 667 @DEPI_Vic External link  
Flood, storm, tsunami, earthquake External link 1300 842 737 External link
@vicseswarnings External link
National security and terrorism External link 1800 123 400    
Last Updated 5th September 2017