Crisis Management and Communication
Crisis Communications Handbook for Regional and Local Tourism
The Crisis Communications Handbook for Regional and Local Tourism was developed to assist local and regional bodies to plan for, respond to, and recover from crisis events both man-made and natural.
Crisis Essentials Guide
The Crisis Essentials Guide (1.4 mb) aims to provide essential information to tourism businesses about how to prepare for, respond to, and recover from a crisis event.
Possible crisis events that could affect your business include natural disasters such as a bushfire or flood, or manmade events such as a pandemic or chemical leakage.
An emergency can have a profound affect on a tourism business whether it directly impacts upon the business or simply occurs within the same region, state or country. Tourism regions are vulnerable to public perceptions of health and safety. An emergency in your area can potentially result in a downturn in visitation to your business.
This guide will help you to get organised so you can recover more quickly from any emergency incident.
Hard copies of the guide are also available from Tourism Victoria on 03 9653 9777.
When customers cancel: Guidance for tourism businesses
When customers cancel: guidance for tourism businesses is a free guide that explains your rights and the rights of your customers when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.
|Last Updated ( Wednesday, 17 April 2013 )|