APEC.  Tourism Risk Management: An Authoritative Guide to Managing Crisis in Tourism, December 2006 (Published Date: April 2007) www.apec.org

Bresh, Laurence, Top 10 Marketing Tips for the ‘credit crunch’, July 2008

Bushfire Legal Help.  Bushfire Legal Help Handbook bushfirelegalhelp.org.au/handbook

City of Melbourne, How Prepared Are You For An Emergency?, available from melbourne.vic.gov.au, under About Council, then Emergency Management

City of Melbourne, Know What To Do In a CBD Emergency, available from melbourne.vic.gov.au, under About Council, then Emergency Management

City of Melbourne, Mind Your Business: An emergency management planning guide for business in the City of Melbourne, available from melbourne.vic.gov.au, under About Council, then Emergency Management

Commonwealth Government of Australia, Good Security, Good Business, available from tisn.gov.au, under Publication, then Organisational Resilience

Consumer Affairs Victoria. Holiday Accommodation – A Guide for Providers and Booking Agents consumer.vic.gov.au

CPA Australia. Disaster Recovery Toolkit. cpaaustralia.com.au

Department of Human Services, various fact sheets dealing with stress management dhs.vic.gov.au

Insurance Council of Australia.  Considerations for Business Resilience to Extreme Weather Events insurancecouncil.sharefile.com

London Development Agency, Business As Usual  lda.avensc.com

Lynch, Mary, Weathering the Storm: A crisis management guide for tourism businesses, 2004

Mayor of London, Crisis Management for Tourism Businesses london.gov.uk

Office of Emergency Services Commissioner, Emergency Management in Victoria, Part 1: Emergency Management Manual Victoria, available from oesc.vic.gov.au/emergencymanual

Tourism Victoria, Crisis Communications Handbook for Regional and Local Tourism, available from tourism.vic.gov.au/crisis