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Recovering from a Crisis

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Recovering from a crisis 

“Managers are increasingly coming to recognise that disaster recovery planning is an essential function in the management of the business. This is not surprising.  Studies have shown that about 80 per cent of companies which do not have a workable recovery plan will fail within one year of suffering a major disaster.”

Source: Business as usual: Maximising business resilience to terrorist bombings, Home Office, UK, 1999.

This section includes:

Your customers

  • Reassuring customers
  • Cancellations and protecting your bookings

Money

  • Monitoring the crisis

Your staff

  • Leadership
  • Reviewing your staff structure
  • Managing staff
  • Customer service standards

Recovery marketing

  • Revising your product
  • Steps for effective marketing
  • Low cost marketing - Top 10 tips
  • Remembering the lessons

Managing stress

  • Seeking counselling
  • Understand stress in your community  

 

Last Updated ( Thursday, 28 January 2010 )