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visitvictoria.com FAQs |
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If the below list of Frequently Asked Questions does not answer your question, please contact the Support Desk on 1300 306 366 or . Q. How much does it cost to register? Q. How much does it cost to register?A. There is an annual fee of $250 incl.GST per business listing. Businesses accredited through the Australian Tourism Accreditation Program pay a discounted annual fee of $100 incl. GST. More information on how to become accredited. Events and Not for Profit organisations may register at no charge. Q. How do I login if I have forgotten my username or password?A. If you do not remember your password, click on the password reminder button on the login page of my.visitvictoria.com and follow the prompts. Q. How do I create a listing that was included in my membership with a Local or Regional Tourism Organisation?A. To register and create a new listing that was included in a membership with a Local or Regional Tourism Organisation please follow the steps below:
Things to have ready:
Q. How long will it take for my listing to appear on the website?A. New listings and changes to existing listings will take approximately 1-2 business days to be published on the site. Each listing goes through our Quality Assurance (QA) process before being published. This ensures all listing information is grammatically correct and is displaying properly. Q. How can I find my listing when it’s published?A. There are multiple ways to find your listing:
Keep in mind that approximately 70% of visitors to visitvictoria.com come to the site via search engines such as Google. Therefore, it is important to have relevant keywords in your listing title and description. Q. What is the difference between an editorial page and a product listing?A. Editorial pages are created and managed by Tourism Victoria staff and generally contain motivational and destination information broken up into regions, categories and assorted special features. Your product listing page is managed by you and is automatically linked to editorial pages according to your business category and region. If you think your business should appear on an editorial page that it isn’t currently on, please contact the Support Desk. You are welcome to request to be added to an Editorial page, however this is a request only and the final decision lies with Tourism Victoria. Q. How do I register for the accreditation discount on visitvictoria.com?A. You may receive the accreditation discount by supplying proof of your accreditation with one of the following programs:
If your tourism product is accredited please select the appropriate accreditation type when registering your business at my.visitvictoria.com/register. Once your accreditation status has been verified you will then be able to activate your registration and create your listing. Q. How do I register for a FREE Not-for-Profit listing on visitvictoria.com?A. To be eligible for the Not for Profit discount you must supply proof of the organisations Not for Profit status such as a letter from the Australian Tax Office. To register your Not for Profit organisation go to my.visitvictoria.com/register, click the ‘Register’ button, then tick the ‘Yes’ box next to the ‘Not for Profit Organisation?’ section. Please forward proof of your Not for Profit status to the . Once your Not for Profit status has been verified you will then be able to activate your registration and create your listing. Q. Which tourism products are eligible to list on visitvictoria.com?A. Tourism products that list on visitvictoria must provide a direct service or experience to the leisure tourist and operate within one of the following categories:
For further information about what businesses can list on visitvictoria please read the ATDW Operator Listing Guidelines. Accommodation An accommodation establishment is a place offering accommodation for leisure tourists. The accommodation business must cater for the leisure-tourism market and provide accommodation that is bookable on a nightly, weekly, mid-week or weekend basis. Those businesses offering properties at more than one location/physical address, must take out individual listings for each property (unless operating as an accommodation booking service). All accommodation properties must be categorised into one of the following categories:
Attractions A tourist attraction is a particular place/area of interest to a leisure tourist and:
This category also includes restaurants and retail outlets where leisure-tourism forms a significant part of the business. All attractions must be categorised into one of following categories:
Events A tourism event is a happening that occurs in a specified timeframe (has a set start and end date). They must be relevant to the leisure tourism market and attract visitation at a local, region or state level. Business events such as conventions or trade fairs are not accepted. All events must be categorised into one of the following categories:
Tour A tour company offers regular organised excursions with scheduled departures, a personal guide or host and commentary. It may vary in duration from less than a day to one day or extended touring. It may also include tourist tuition providers such as surfing schools, sailing schools, wine appreciation classes at a vineyard. Tourist tuition businesses must provide a leisure-tourism experience of significant appeal to tourists. All tour companies must be categorised into one of the following categories:
Hire A hire company provides products or services that are hired for a specific period of time and can be used/operated by the leisure tourist. Hire operators offering products/services relating to party hire, wedding hire, catering, business hire etc are not eligible. All hire companies must be categorised into one of the following categories:
Transport A transport company provides point to point travel / transfers for the leisure tourist. All transport companies must be categorised into one of the following categories:
Information Services Information on visitor services including airports, cruise terminals, national operators or visitor information centres (VICs). Australian Tourism Data Warehouse (ATDW) The Australian Tourism Data Warehouse (ATDW) is the national platform for digital tourism information on Australia. The ATDW system is a central distribution and storage facility for tourism industry product and destination information from all Australian States and Territories. This content is compiled in a nationally agreed format and is electronically accessible by tourism business owners (operators), wholesalers, retailers and distributors for use in their websites and booking systems. Source: www.atdw.com.au Q. How should I manage TripAdvisor reviews?A. Tripadvisor remains the most visited online tourism community with more than one million unique visitors every day. It is likely your business has received a review, so it is important to monitor feedback about your business on the site and embrace this user-generated content to turn it to your advantage. Here are some tips for responding to feedback:
Tourism Victoria has put together 10 eKit tutorials covering Facebook, Tripadvisor and how to respond to online reviews. View the Social Media Tutorials here. Q. I'm experiencing technical problems and cannot login. What should I do?A. my.visitvictoria.com is compatible with a number of browsers including Internet Explorer 7 and above, Firefox and Safari. To reduce the chance of technical problems, we suggest updating your Internet Browser to the latest version: Sometimes internet browsers like Internet Explorer have automatic settings that stop you logging in. To fix this is quite straight forward, just follow these steps:
If these steps do not fix the problem please contact the Support Desk on 1300 306 366 for further assistance. |
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| Last Updated ( Thursday, 10 November 2011 ) |

