If the below list of Frequently Asked Questions does not answer your question, please contact the Support Desk on 1300 306 366 or download the visitvictoria Business Listing User Manual.

Q. How much does it cost to register?

A. To register your tourism business listing there is an annual fee of $250 incl.GST. Payment can be made directly online by credit card or alternatively you can print an invoice for cheque payment. However, if you are accredited through a program endorsed by Tourism Accreditation Australia Ltd (TAAL) at the annual fee is $100 incl. GST. For information on how to become accredited, please contact Sally Curtis at the TABV on (03) 9620-4199.

Events and Not for Profit organisations may register at no charge.

If your business is accredited, or not-for-profit, please contact the visitvictoria Support Desk on 1300 306 366 prior to registering to ensure you are charged the correct amount.

Q. How do I login if I have forgotten my password?

A. If you do not remember your password, click on the password reminder button on the log in page of my.visitvictoria.com. Enter your username and click ‘Get Password Reminder’. If you are still having difficulties logging in, please ring the Support Desk on 1300 306 366 to reset your password.

If you can’t remember your username, you will have to contact the Support Desk on 1300 306 366 for assistance.

Q. I would like to edit my listing but there is no function for Edit or Continue Editing once I log in to my listing?

A. Once you have logged into your listing you should have an ‘Edit’ or ‘Continue Editing’ option in the left hand menu. If either of these options does not appear then it may be one of the following:

• If at the top of the left hand menu it has ‘Product in validation’, then your listing is currently in the validation process and you cannot log in to make more changes. You will need to wait until your previous submission has been published in order to start another editing process.
• Your listing may be unpublished or due for renewal. If on the left hand menu it says publish, then you need to click on this option to put your listing back onto the website. If it says renew or extend, then you will need to click on this option and renew your listing before being able to edit.

Q. How long will it take for my listing or changes to appear on the website?

A. Any new listings or changes to existing listings will take approximately 1-2 working days to be published on the site, depending on workloads. Each listing has to go through our validation process before being published. This ensures that images are the correct size and format, there are no spelling and grammatical errors and all information is displaying properly.  

Q. Where will my listing appear when published?

A. All listings can be found in the quick search on the top right hand side of every page, by searching the business name or keywords from the short description.

Your listing can also be found in the search off the relevant search page from the left hand menu and black navigation bar on the visitvictoria.com home page – accommodation, attractions, tours, service, transport or visitor information centre.

For your listing to be linked from a relevant page eg. A Yarra Valley winery linked from the Yarra Valley wineries page, you will need to contact the Support Desk and let us know which pages you wish to have your listing linked from. These pages are editorial pages and are not automatically linked up when your listing is published. Note that we cannot guarantee that you will be able to be linked from the pages you request due to technical and editorial restrictions.

Q. What is the difference between an editorial page and a product listing?

A. Editorial pages are constructed by Tourism Victoria staff and generally contain motivational and destination information broken up into regions, categories and assorted special features. If your listing is linked from an editorial page then this page (image and description) would need to be updated by Tourism Victoria editorial staff, separately from your listing.

Your product listing page is managed by you and is not automatically connected to any editorial pages. It is found by searching on the site and can be manually linked from editorial pages.

Q. What is a Technical error - Duplicate product warning?

A. If you are in the process of editing your listing and get an error message such as “Duplicate Product Warning – Please contact the visitvictoria.com Support Desk”, please ring the Support Desk and we will be able to correct the error for you. You may also email us This email address is being protected from spam bots, you need Javascript enabled to view it

Q. What do I do if I know my username and password but cannot login?

Sometimes internet browsers like Internet Explorer have automatic settings that stop you logging in. To fix this is quite straight forward, just follow these steps:

• Try refreshing your webpage by pressing the refresh button at the right of the address bar (the green arrows), or by pressing the F5 button on your keyboard, or by selecting the View menu and then selecting Refresh.
• Try closing Internet Explorer and opening it again. If you are still having trouble, go to the next step.
• You may need to change the settings of your Temporary Internet Files, to do this:
• Select the Tools menu
• Select the General Tab on the far left
• Select Settings in Browsing History
• Make sure there is a green dot in the first option “Every time I visit the webpage”
• Click OK
• Click OK
• Refresh your webpage. Close and open Internet Explorer.
• If you are still having trouble, go to the next step.
• You may need to delete Cookies, to do this:
• Select the Tools menu
• Select the General Tab on the far left
• Select Delete in Browsing History
• Make sure there is a green tick next to Cookies, and all others are blank.
• Click OK
• Click OK
• Refresh your webpage. Close and open Internet Explorer.
• If you are still having trouble, go to the next step.
• As a last resort you may need to delete all Temporary Internet Files:
• Select the Tools menu
• Select the General Tab on the far left
• Select Delete in Browsing History
• Make sure there is a green tick next to Temporary Internet Files, History, Form Data, Passwords and InPrivate Filtering data.
• ** Please note, make sure you write down any saved passwords for other internet sites before deleting passwords. **
• Click OK
• Click OK
• Refresh your webpage. Close and open Internet Explorer.